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     ATTORNEYS

SUSAN RAMPACEK-

        WILSON, ESQ.

 VICE PRESIDENT

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TCM Phone Extension

469. 301. 1122, ext. 725

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claims administration

elevated

ABOUT SUSAN

As Vice President, Susan assists with complex insurance coverage matters, special projects and management of certain PL/GL client programs.

 

Susan oversees claims administration and litigation from initial coverage and claims analysis through resolution, including management of outside counsel, negotiations, mediations and reporting.

 

Susan has over 25 years of experience as an attorney specializing in insurance litigation and insurance coverage, working as a Senior Claims Counsel where she has handled claims administration, litigation management and coverage analysis in a wide range of PL/GL practice areas, toxic torts, personal lines (auto, property, extra contractual), complex commercial lines, medical malpractice, healthcare and construction defects.
 

Prior to joining TransEleven, she was the Technical Director of Claims Coverage

& Litigation Management (E&S/Specialty) for Nationwide and Senior Litigation Analyst and Claims Counsel for Hallmark Financial Services.  Susan has extensive experience working for third-party claims administrators and global insurance carriers such as WLI/Gallagher Bassett and AIG. 

 

For nearly a decade, Susan was Senior Litigation Counsel and In-House Coverage Counsel for a captive firm on behalf of CNA Insurance.  Early in
her career, Susan worked as an Associate Attorney for several law firms handling insurance defense and general business litigation matters.

EDUCATION and BAR ADMISSIONS
OUR PRACTICE AREAS

Professional Liability (PL) 

   (25+ professions and industries

 

   like A&E, real estate, inspectors, 

 

   agents/brokers, manufacturers, 

 

   construction, agencies, facilities)

Healthcare Liability (PL/GL)

​   (including allied health, home health
 

   care, SNF, AL, LTC, rehab facilities,

   med transport, clinics, med spas)

General Liability (GL)

​   (20+ areas like products liability,

   construction, special events, liquor,

 

   amusement facilities, pyro/vape, 

 

   equine, canine)

 

Excess Liability (PL/GL)

 

Insurance Coverage Analysis

 

Cyber / Media / Technology

Employment Practices Liability

Accident / Medical

 

Government Entity Liability

 

Heather LinkedIn

Susan received her J.D. from Southern Methodist University (SMU) Dedman School of Law and is a member of the State Bar of Texas and the State Bar of

Connecticut.

TransEleven attorneys are licensed claims adjusters.

TCM, Trans11 Claims DFW and London

Corporate Office:  700 Central Expressway South |  Suite 200  |  Allen, Texas  75013  |  844.281.2811  TEL   |  469.277.6580  FAX 

 email:  info@trans11claims.com   |   careers:  careers@trans11claims.com   |   © 2026   TransEleven Claims Managers   |   All Rights Reserved

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